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Technical support for MarxMenu is provided in several ways. The first is by calling our voice line 1-417-866-1222. We would ask that you not call the 800 number as that is for orders and ordering information only.
We have several support staff and will try to answer your questions as quickly and efficiently as possible. We at Computer Tyme look at technical support as an opportunity to improve our product.
We have our own Web Server on line at http://www.ctyme.com that is ready to support your needs. On our web server is our latest documentation and news about our products and services. You can send us your problem files to our tech support folks by email, and we can deliver upgrades to you by email. Our latest documentation is on line with over 1100 linked and indexed HTML pages.
We also have a 24 hour 3 line BBS system. The BBS system is written in MarxMenu script and the source code to the BBS is available for download. Users with modems can leave messages about support issues. There are several user uploaded menus here and it serves as a forum for MarxMenu users to share ideas and techniques.
Our BBS number is 1-417-866-1665. It supports 14400 baud but is 2400 baud compatible. Use 8 bits, no parity, 1 stop bit (8N1). You will also need to set your terminal emulation mode to ANSI or VT100. Do not try to call the BBS with 7 bits or even parity. It won't work.
On our BBS are additional sample menu files that other MarxMenu users like yourself have uploaded. We encourage you to share your work with others so that more MarxMenu users can benefit.
When uploading problem menus to our BBS, try to isolate the problem and send as small a sample as you can that demonstrates the problem. Be sure to add a comment block in your code describing the problem and include your name and phone number so that we can call you back when we are done with your menu.
We are also available on CompuServe in the Novell vendors forum. From any CompuServe prompt type GO COMPTYME. We have section 3.
We also have 3 fax servers on line. Our fax number is 417-866-0135. If you're having a problem with menu code please don't fax long menus to us. We prefer that you upload the code to our BBS or send it by email so that we can run it.
We also offer a Fast Update Service which includes regular upgrades sent to you automatically as we come out with them. This doesn't mean every version of MarxMenu, but every few months after making several improvements and the product is at a stable point. The Fast Update Service includes special access to our support BBS.
This service is for the very fierce MarxMenu user who has to have the "Latest and Greatest" all the time.
Computer Tyme provides technical support for users evaluating the software as well as registered users. You should know your MarxMenu version number before you call. If you type MARXMENU at the command line it will give you a version number and a release date.
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